Privacy policy

The Official UK Charts Company Limited - our privacy policy

The Official UK Charts Company Limited (referred to in these terms and conditions as "OCC", "we", "us" or "our") is a limited company owned jointly by BPI (British Recorded Music Industry) Limited (“BPI”) and the Entertainment Retailers Association (“ERA”).  OCC and BPI are committed to protecting your privacy on-line.  We use the information we collect about you to provide services to you when you visit the websites currently located at (the "Site"). We appreciate that you do not want any personal information you provide to us distributed indiscriminately and here, we explain how we collect information, what we do with it and what controls you have.

It is your responsibility to read and understand this Privacy Policy. If you do not understand or accept this Privacy Policy then you should contact our Information Protection Officer whose contact details are set out below. If you do not agree to all of this Privacy Policy and do not wish to be bound by it, you are not authorised to access or otherwise use any of our Sites.


This Privacy Policy explains the following:
•    What information we collect about you;
•    How we store your information;
•    How your information is used;
•    When we may contact you;
•    Whether we will disclose your details to anyone else;
•    Any age restrictions on supplying personal information to us;
•    How long we may keep your personal information;
•    Our use of cookies on the Site and how you can reject these cookies;
•    How to contact us.

1. What Information We Collect

So that we can provide a personalised service, we may, upon registration or at other times on our Site, ask you to submit personal information to us. You may also be required to provide personal information to order products, enter competitions, vote in polls or otherwise express an opinion, subscribe to one of our services such as our online newsletters or participate in one of our online forums or communities. The types of information that may be collected at these pages include: your name, e-mail address, postal address, telephone/mobile number, your gender and date of birth. Different web pages on the Site may ask for different personal information. We may ask you for other information, including, but not limited to, your interests, opinions and the way you use our service to assist us in our initiatives outlined above and to improve our understanding of customer trends and patterns.

You are under no obligation to provide such information. However, if you should choose to withhold requested information, we may not be able to provide you with certain services.

If you're entering a competition, you can choose to tick either 'yes' or 'no' to let us know if you would like to be contacted or not. And don't worry, ticking 'no' won't affect your entry into the competition - your chances are as good as everyone else's! If you're registering specifically to hear from us, we'll take this as your consent, so we won't ask you to tick 'yes' or 'no'.

Please note that sometimes on particular web pages on the Site we will require you to provide additional personal information. When we do this we will specify further on these web pages why we are collecting your information and how we will use it.

2. How We Store Your Information

Information you submit via a Site is sent to a computer located in the United Kingdom.  Information submitted by you may be transferred to, stored and processed by us, our subsidiaries, BPI, ERA and any subsidiaries of BPI or ERA as well as OCC, ERA and BPI's service providers and to other reputable third party organisations, which may be situated outside the European Economic Area. In addition if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

By submitting information, you agree to the collection, transfer, storage or processing of information about you for the purposes described in this Privacy Policy.  OCC, ERA and BPI will take all reasonable steps to ensure that information about you is treated securely in accordance with this policy and that all information you provide to us is stored on OCC, ERA or BPI’s secure servers or those of our service providers.

3.  How Your Information Is Used

We will use the information you provide to us to:
•    monitor, develop and improve the Site, services and your experience;
•    assist in and administer the provision of services to you (i.e. dispatch news and communications via email, post, fax or phone, provide you with password reminders or to notify you that a particular service has been suspended for maintenance);
•    process and deal with any complaints or enquiries made about you;
•    contact you about a submission you have made to the Site, including any content you provide; and
•    understand customer trends and patterns.

4. When We May Contact You

We may contact you:
•    in relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services to you;
•    where you have opted to receive further correspondence;
•    in relation to any contribution you have made to the Site, e.g. on our message boards;
•    to invite you to participate in surveys about our services (participation is always voluntary); and
•    for marketing purposes where you have specifically agreed to this (see paragraph 5 below)
Local pages will give you information about how we will contact you in relation to specific services.

5. Will I Be Contacted For Marketing Purposes?

Where and only where requested by you we will:
•    send you and keep you updated with information by email, telephone (including SMS) or mail about existing and new services, products and special offers from us; and/or
•    send you information by email, telephone or mail about related products or services of selected third parties that may be of interest to you. However, you always have the opportunity to remove your consent to such use by following the ‘unsubscribe’ link at the foot of any emails that we send to you or by emailing us at [Note to draft: what are applicable email/physical addresses?] or writing to us at the address set out below with a request to remove your consent.

We will not send you unsolicited premium rate SMS messages (which are SMS messages you pay to receive), although your service provider may impose a charge on messages that you receive.  Please check with your service provider for details.

You can tell us not to contact you or share the information with a third party either at initial registration or later through updates or amendments to your personal information.  We may occasionally contact you about products and services we feel may be of interest to you.  This will only come from us (or our agents) and only if you have indicated that you do not object to these offers.

6. Will We Share Your Personal Information With Anyone Else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in paragraph 7. Generally, we will only use your information within OCC, OCC’s subsidiaries, ERA or BPI and any subsidiaries of ERA or BPI. However, sometimes OCC and/or ERA and/or BPI use third parties to process your information.  OCC and/or ERA and/or BPI will require these third parties to comply strictly with its instructions and will require that they do not use your personal information for their own business purposes.

7. Offensive Or Inappropriate Content On A Site

If you post or send offensive, inappropriate or objectionable content anywhere on or to the Site, or otherwise engage in any disruptive behaviour on the Site, we may use your personal information to stop such behaviour. Where we reasonably believe that you are or may be in breach of any of applicable laws (for example, but without limitation, content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school email/Internet provider or law enforcement agencies about the content and your behaviour.

8. What If I Am A User Aged 16 or Under?

If you are aged 16 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Site. Users without this consent are not allowed to provide us with personal information. If we become aware that you are under 16 and are attempting to or have submitted personal information via the Site without your parent/guardian's permission, we will not accept such information and we will take steps to remove such information from our records. This may involve us having to access and verify your age and other relevant details.

9. Keeping Our Records Accurate

We aim to keep our information about you as accurate as possible, but we depend on our users to update their personal information whenever necessary.  You can inform us of a change in your details or unsubscribe from our mailing list by emailing us at [Note: check as above] or by writing to us at the address set out below. If you have another query relating to your information, please contact us as set out below.

10. Limitation Of Liability

The Site may contain links to other websites where information practices may be different to ours. For example, if you "click" on a link, the "click" may take you off the Site. Visitors should consult the other websites' privacy policies as we are not responsible for and have no control over information that is submitted to, or collected by, these third parties.

We may sometimes offer content (e.g., competitions, sweepstakes, or promotions) sponsored by or co-branded with identified third parties. By virtue of these relationships, the third parties may obtain personally identifiable information that you voluntarily submit to participate in the website activity. We are not responsible for and have no control over these third parties' use of this information. However, we will notify you at the time of requesting personally identifiable information if these third parties will obtain such information.

We may use a reputable third party to present or serve the advertisements that you may see at the Site. This Privacy Policy does not cover any use of information that a third-party ad server may have collected from you.

11. Legal Disclaimer

We are not responsible nor will be liable to you in any way for events beyond our direct control. Because of the complex and constantly changing nature of our technology and business, we cannot guarantee nor do we represent that our performance will be error free, and to the maximum extent permitted by law we will not be liable for any direct, indirect, incidental, consequential or punitive damages or other loss suffered by you and relating to the use or release of your personal information.

12. How Long Will We Keep Your Personal Information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant contract you hold with OCC. In the case that you wish to cancel your registration as a Site member, once an account is deleted, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.

Where you contribute to a Site, we will generally only keep your content for as long as is reasonably required for the purpose(s) for which it was submitted.

13. Can I Find Out What Personal Information We Hold About You?

Under the Data Protection Act 1998 you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected.  We charge £10 for information requests and will require you to prove your identity with 2 pieces of approved photographic identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this Privacy Policy to The Information Protection Officer, The Official UK Charts Company Limited, Riverside Building, County Hall, London, SE1 7JA.

14. Accessing A Site Outside The UK

The Site is published in the UK by OCC. All personal information submitted by you to the Site will be processed in accordance with this Privacy Policy (and any local terms that apply on the Site) unless terms on the Site specify otherwise.

15. Updates

We reserve the right, from time to time, and at our sole discretion, to change or update this Privacy Policy.

All changes to this Privacy Policy will be published on this page and on the applicable Site(s). Upon publication, each change will become effective and you will be deemed to be aware of and bound by it. You should therefore review this Privacy Policy regularly to ensure that you are up-to-date with the current terms of the Privacy Policy.

16. Cookies

Read our cookie policy here.

17. Security

Our Site has security installed to ensure that any personal data entered onto the Site is protected against loss, misuse or alteration. However, due to the nature of the Internet, we can't guarantee the protection of your personal information and we can't be responsible for any outcomes resulting from a breach of security when the Site is used. We're confident in our security, and it is always a top priority to ensure we do not get any problems.

18. Your Acceptance Of These Terms

By using the Site, you consent to the collection and use of this information by OCC and to this Privacy Policy.

19. Contacting Us And Cancellation Of Registration

If you have any questions or comments about this Privacy Policy or would like to cancel your registration to a Site at any time, please contact:

The Information Protection Officer
The Official UK Charts Company Limited
Riverside Building, County Hall
London, SE1 7JA

This Privacy Policy was last updated on 1st January 2012.